| Welcome to our Archives of White Papers & Case Studies! This section will give you more insights into the fascinating subject of outsourcing. Enjoy your reading! |
 Archived Articles: 2001 | 2002 | 2003 | 2004 | 2005 | 2006 | 2007
Current Articles: 2008 | 2009 |
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| 2005 |
Global ITO and BPO Trends in 2006 
Neo Advisory - December 2005 |
| Offshore IT outsourcing - is it a viable option to onshore outsourcing? Discrete outsourcing - is it a preferred sourcing strategy? Will established providers be able to continue to command premium pricing? Tactical vs. Transformational approach to offshoring - What are clients really looking for? Are their any shifts in the values that are being sought from engagements? Supplier markets - which are the emerging ones? Is China really a threat to India? |
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Services GlobalizationSM in Insurance Industry 
Neo Advisory - November 2005 |
| With limited in-house resources insurers are facing challenges in meeting the requirements for new products development as well as fulfilling existing customer requests. As a result insurers are turning to locations where qualified resources are available in abundance. Initially, many insurers looked at Canada as a potential source. However, even that market is near saturation. The focus is now shifting to other parts of the world like India, Philippines, Mexico and Jamaica. This whitepaper also explores the higher order benefits of services globalization - that of business transformation which is an emerging phenomenon today across industries the insurance industry included. |
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Outsourcing to the Philippines: Metro Manila and beyond
Neo Advisory - October 2005 |
| Last month's white paper, Mapping Offshore Markets 2005 highlights the world's prominent nearshore and offshore destinations for Information Technology (IT) and Business Process (BP) outsourcing. According to this paper, the Philippines ranks second to India as a BPO destination and has the long term potential to challenge India's dominance especially in the BPO segment. |
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Mapping Offshore markets update 2005
Neo Advisory - September 2005 |
| In overall terms India and Canada retain their dominant position in the ITO and BPO industries. However India's weaknesses in certain segments have emerged as growing gains for newer offshoring destinations. Poland, for example has shown remarkable growth as an outsourcing destination in both ITO and BPO. |
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Innovation, R&D and Offshoring
Fisher Center Research Reports - August 2005 |
| The focus in this research report is on the offshoring of research, design and development in the context of a new, emerging, international division of highly skilled labor. |
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Ensuring Success Through Proper Governance
Neo Advisory - August 2005 |
| Best practice firms establish a governance body across organizational, functional and operational levels and ensure continual commitment to various factors throughout the lifecycle of an initiative. The key factors for successful governance include consistent internal commitment, extended / appropriate role definition and adequate team staffing, governance budgets to name a few. |
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The China Reality Check
Neo Advisory - June 2005 |
| End April 2005, Neo Advisory conducted a China Knowledge tour and visited 16 leading offshore IT services suppliers spanning the markets of Shanghai, Beijing and Dalian. At Dalian, the Software Park executives were met up with. The trip was extremely informative as it allowed better appreciation of the facilities and capabilities of the Chinese IT service?s companies. The visit also facilitated an evaluation of the state of infrastructure in various parts of China and approximations of the demand and market trends for IT offshore services from the western world. |
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Offshore & Nearshore ITO Salary Report 2005
Neo Advisory - May 2005 |
| The bulk of this report is an investigation of wages across experience levels in specific offshore and nearshore locations and the particular characteristics of each country that affect its ability to offer global sourcing services. A look at how IT wages in each country have changed and are expected to change is also included. |
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Operating in Developing Economies: Outsourcing, Trade, and Political Risk
Frank Crystal & Company - May 2005 |
| Foreign Risk is largely a product of local conviction, local social constructs, and local trends. As a result, foreign operational risk is fundamentally different than domestic operational risk: whereas liability for negligence is often one the leading operational risks in the United States, it tends to be a more nominal risk in economically developing nations. This publication focuses on the methods of transfer available for political and supply chain risks, which tend to be particularly acute in economically developing nations. With a thorough approach to risk management, an American or European company can move or outsource its service or manufacturing operations to an economically developing nation without assuming increased operational risk. |
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Best Practices in Communicating Global Outsourcing Initiatives
Neo Advisory - April 2005 |
| The success of the communication plan depends on the development of customized communication streams that have the end objective of addressing key challenges, managing resistance to change and achieving stakeholder ?buy-in?. Effective communication strategies comprise of both internal and external elements and are treated as a separate function with its own set of objectives, guidelines and tactics. This issue goes on to discuss the factors that an organization should consider when developing an effective communication strategy. |
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Captive Offshore Development Centers (CODCs): Are they delivering the desired value?
Neo Advisory - March 2005 |
The increased acceptance of offshore outsourcing with IT departments and Independent Software Vendors (ISVs) has encouraged the development of global delivery models through geographically dispersed company owned captive offshore development centers (CODCs). Capabilities of CODC?s differ based on the strategies of the parent organization and should be expected to evolve over time to better align with the overall strategy of the parent organization.
The CODC framework discussed in this paper identifies the key factors that need to be in place within the CODC for it to move beyond its cost reduction role to a more value-added role of supporting the parent organization?s business strategies. |
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HR Challenges with Offshore Captive Centers
Neo Advisory - February 2005 |
| Any captive offshore phenomenon presents significant challenges to management, including the key impacts of managing the organizational, processes, and finances of an enterprise. The impacts are often felt in the initial stages of setup, and, if mismanaged, the centers need to be prepared for long cycles of adjustments and stabilization. |
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Analyzing Attrition
CLSA - February 2005 |
| Attrition has a direct impact on a company?s gross margins. Attrition remains high despite salary increases and companies may have to slow down in order to manage the costs and SLA?s. This is however not true incase of IT services where attrition has shown a downward trend on account of salary increases. In IT services Wipro, Satyam have a higher attrition than Infosys. BPO attrition is significantly higher versus IT services and within BPO attrition for voice based is significantly higher than that in transaction processing. The positive flipside is that there will be massive recruitments: 150,000 in IT services and over 225000 in ITES during FY05, 06. |
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Performing a Healthcheck on Global Operations
Neo Advisory - January 2005 |
| Best practice firms establish a governance body across organizational, functional and operational levels and ensure continual commitment to various factors throughout the lifecycle of an initiative. The key factors for successful governance include consistent internal commitment, extended / appropriate role definition and adequate team staffing, governance budgets to name a few. |
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2005 Global Sourcing Symposium
Neo Advisory - January 2005 |
| View presentations and other information from Neo Advisory's 2005 Global Sourcing Symposium. |
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Knowledge & Insight 
