| Welcome to our Archives section! Here are some more articles to satisfy your curiosity on the fascinating subject of outsourcing. Enjoy your reading!
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| Latest articles to keep you up-to-date. Browse through the continuously updated list gathered from leading magazines and journals. You'll find recent strategic sourcing, offshore and global sourcing and sourcing technology articles and stories. |
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| 2002 |
The Coming Sea Change in Offshore IT 
The Outsourcing Journal - September 2002 |
| The blistering growth in offshore sourcing1 of IT services is over. IT software export revenues grew an average of 66 percent in India from 1998 to 2001, but only 21 percent in 2002 (Source: Nasscom). The reason is simple: three of the four key growth drivers evaporated almost overnight: Y2K projects, eCommerce-fueled growth in IT spending, and a labor shortage in the U.S. and Western Europe. What about the fourth? |
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Outsourcing to India will increase: Gartner
Silicon India - September 2002 |
| India will benefit further from US companies as more and more decide to migrate to the offshore model, said Rita Terdiman, research director for Gartner. She was speaking at the ongoing NASSCOM-GARTNER seminar. |
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The Politics Of Outsourcing
InformationWeek - September 2002 |
| More than ever, world events affect offshore outsourcing choices. |
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Outsourcing Thought Leadership Newsletter
Ross Research - September 2002 |
| The September 2002 issue provides insights from outsourcing luminaries via three focus areas: Offshore Risks & Rewards, BPO Marketing and Wall Street’s View of BPO. |
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Outsourcing Thought Leadership Newsletter
Ross Research - August 2002 |
| The August 2002 issue provides insights from outsourcing luminaries via four articles: Business Process Outsourcing: The Changing Business Model; Alignment - The Key to Successful Relationship Management; Outsourcing Sponsorships - A Cry for Business Development Opportunities; Sourcing Advisory Services Research Update. |
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BPO: Shopping Around for Indian IT services
ZD Net India Bisiness - August 2002 |
| Avinash Vashistha, Managing Director Neo Advisory, is sanguine about India's performance as a model destination for companies looking to outsource IT services. However, he cautions, Indian companies need to overcome certain weaknesses to retain their competitive edge. |
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Wanted: Outsourcing Relationship Managers
Computerworld - August 2002 |
| Outsourcing relationship manager positions are on the rise as outsourcing agreements become more complex and business environments more unpredictable. "The average outsourcing deal is seven years," says Dennis McGuire, CEO of TPI Inc., an outsourcing consultancy in The Woodlands, Texas. "With the current pace of organizational change, most deals need to be renegotiated within three years," he adds. |
| This has created a serious need for seasoned negotiators on the enterprise side who have a combination of IT experience, business savvy, salesmanship, problem-solving skills and a tight relationship with executives. |
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Upward and Onward with Outsourcing
CIO - August 2002 |
| Companies are expanding the range of IT services they outsource. Internal staff shortages and cost constraints are primary drivers of outsourcing decisions, but CIOs are finding that they can also improve quality and delivery time of IT projects with the right outsource provider. |
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Heigh Ho, Heigh Ho, It's Off to Work We Go: Advice for Starting an Outsourcing Relationship
The Outsourcing Journal - August 2002 |
| The devil's in the details is not just a popular cliché. When it comes to structuring an outsourcing relationship, the details make the difference between blue chip deals and fiascos. Outsourcing is not an off-the-shelf solution. Because approaches correlate to outcomes, the manner you undertake the behind-the-scenes work before an outsourcing relationship begins is crucial. |
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Ready, Aim, Fire: A Look at the Art of Responding to Requests for Proposals
Atlanta Business Chronicle – August 2002 |
| In the economic heyday of the late 1990s, many companies didn't bother to spend the time or energy to respond to requests for proposals (RFPs). The maniacal "do it now" frenzy of those bygone times meant you often didn't have time for such a laborious task. Besides, lucrative business wasn't all that hard to come by. Better dust off the "Business 101" textbooks. RFPs are back. |
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The CIO Role in Healthcare IT Outsourcing
The Outsourcing Journal - August 2002 |
| Performance-based compensation is spreading among top-management positions, and chief information officers' (CIOs) compensation now is frequently tied to successfully aligning an organizations information technology (IT) infrastructure with corporate strategic objectives and goals. Sure, they still have to deal with the lopsided challenge of accomplishing more with less money; but the CIO role has morphed beyond managing technology operations and investments into one of providing strategic vision and leadership on an enterprise-wide basis. |
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Global IT Services Scenario Set to Change
CIOL - August 2002 |
| IBM's acquisition of PriceWaterhouseCoopers Consulting would surely have a dramatic impact on the IT services landscape as competitors would scramble to fill out their service portfolio to compete with IBM Global Services. The re-engineering skills of PwCC and outsourcing expertise of IBM make a perfect winning combination in the market. However, the real challenge would be to jointly craft a relevant BPO strategy and execute on it. |
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Fortune 100 Outsourcing
Internet World - July 2002 |
| How does the Fortune 100 approach the outsourcing of its services and projects? The drive to reduce cost has helped develop a large and growing international outsourcing industry, and it can be a matter of significant consequence how much of its operations a company outsources, to whom it outsources, and the type of relationship it sets up with those outsourced providers. |
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Outsourcing in Asia: Vietnam
MIS - July 2002 |
| When it comes to outsourcing, Vietnam may be the new kid on the IT block, but it is gaining ground fast. Vietnam now has an IT industry worth US$287 million-a 45 per cent growth since 1998. |
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Outsourcing in Asia: Thailand
MIS - July 2002 |
| Despite its strategic location, relative stability and longstanding trade relationships with the developed world, Thailand has found it difficult to attract attention as an outsourcing destination. It is not as cheap as China, not as connected as Singapore, nor is it as prepared to tackle high-end tasks as India. But with an IT mogul at the country's helm and universities churning out developers and engineers in ever-increasing numbers, it is slowly building up a reputation as a haven for programming talent. |
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Outsourcing in Asia: The Philippines
MIS - July 2002 |
| On the surface, the Philippines would seem to have everything going for it as an outsourcing destination: competitive costs, more than 100,000 IT professionals, nearly 100 universities and colleges churning out 350,000 computer science, engineering and mathematics graduates a year, and a dynamic culture with close links with the West. |
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Mastering the Challenges of Sourcing Professional Services
Sourcing Interest Group - July 2002 |
| Companies in a wide variety of industries are recognizing the benefits of services value chain automation - the process of automating all services, including people and projects. These benefits have been well documented, they included dramatic efficiency gains, shorter cycle times, greater visibility into purchasing processes and significantly lower costs. |
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Outsourcing's Next Wave
Firmbuilder - July 2002 |
| Business changes come as waves gathering shape, gaining energy and momentum, then crashing across the companies that find themselves in their path. Those companies that anticipate and react quickly to these waves of change can often rise with the tide; those that don't are often crushed by the impact. Technology, reengineering, the Internet, globalization, terrorism, Enron-itis are some of the waves reshaping business today. Outsourcing is another. |
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Indo-Pak Tensions Teach the Value of Diversified Outsourcing
CIO - June 2002 |
| Strife with nuclear potential in IT outsourcing's hub sharpens anxiety and attention to business continuity plans. For the moment, tensions between India and Pakistan appear to be subsiding, but the recent threat of war in the region has forced many companies to reassess the risks of outsourcing work to India. |
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Outsourcing in Asia
MIS - June 2002 |
| With companies looking to cut costs, more and more are deciding to outsource their software development needs offshore. When they do, there are literally hundreds of service providers in dozens of countries vying for their business. What should you look out for when farming out your operations? We examine the pluses and minuses of outsourcing to five Asian countries. |
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Outsourcing in Asia: India
MIS - June 2002 |
| India has long been the favoured destination for companies seeking to outsource. The reasons are well known-its deep pool of talent, wide range of expertise, and ability to handle complex projects at relatively low cost. But with the rise of competing centres in other Asian countries and with costs rising in India itself, is the subcontinent still a compelling destination? |
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Outsourcing in Asia: China
MIS - June 2002 |
| With a near-bottomless pool of skilled programmers and designers, it is no surprise that China is also gaining popularity as an outsourcing destination. Gartner has claimed that China could overtake India as the world's outsourcing champion by 2007. |
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RP can be big player in global outsourcing market
Manila Bulletin Online - December, 2002 |
| The Philippines can corner a good chunk of the global outsourcing market which will grow twice as fast as the overall call center market until 2005, according to experts. |
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India, Ireland seen best bet for IT outsourcing
Times News Network - December, 2002 |
| India and Ireland are seen as the most attractive destinations for IT outsourcing. While in India, the average salary cost of an IT employee is around $5,880 per annum, similar costs for an employee in Ireland, Israel and Canada are $28,000, $25,000 and $28,174, respectively. |
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Yankee Group Research Indicates BPO is One of the Fastest-Growing Segments of IT Services
Boston--(Business Wire) - December, 2002 |
| Research firm forecasts growth at more than twice the rate of projected overall IT spending--achieving double-digit growth over the next 5 years (15 to 18 percent annually) to an estimated $275 to $300 billion by 2007. |
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5 Top Trends in Offshore Outsourcing
IT Management - December 17, 2002 |
| Analysts and offshore outsourcing experts gathered at the recent U.S.-Russia Technology Roundtable in San Jose, Calif., identified five major trends in offshore development. |
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Recreating the software magic with BPO
Express Computers - December, 2002 |
| The BPO boom seems to be attracting companies in large numbers. After the likes of captive players like GE, and pure-play companies like Daksh, the latest entrants in the BPO ring are software majors like Infosys, Wipro and Satyam. Srikanth R P & Stanley Glancy look at the strategies Indian software players are adopting to tap a market that is estimated to grow to $21 billion by 2008 |
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U.S. firms move IT overseas
CNET News - December, 2002 |
| Under pressure from overseas rivals, U.S. companies selling information technology services have a new mantra: If you can't beat them, join them |
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Has Procurement Outsourcing's Time Come?
iSource - December, 2002 |
| Relatively few companies are outsourcing their procurement function at present, but as enterprises find it increasingly difficult to train and staff their internal purchasing organizations, many are looking at procurement outsourcing as a viable alternative, according to new report from technology trend research firm Dataquest. |
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‘India must focus on application outsourcing’
CIOL - December, 2002 |
| Neo Advisory 's neoQA is a seal of assurance about a technology and business service vendor’s capabilities and performance, assessed in association with third party auditors from certification companies. Avinash Vashishtha, Managing Director, Neo Advisory speaks out on the importance of service delivery factor and relevance of certifications in today’s buyer community. |
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Offshore Outsourcing's Cost-Effective Edge
Information Week - November, 2002 |
| Application development, maintenance, and testing make up the lion's share of offshore operations, according to Gartner's report, Demand Analysis Of Offshore IT Services. Software testing and IT consulting also are popular. Some companies depend on offshore providers for general IT support, but they're less likely to hand over their business processes. |
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A Buyer's Guide to Offshore Outsourcing
CIO.com - November, 2002 |
| Wondering where to send your call centers, application development and QA testing? Check the map for a worldwide comparison of prices, risks and other critical considerations. |
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BPO slated to grow at 10% globally
SiliconIndia - November, 2002 |
| A recent IDC survey has found that Business Process Outsourcing will witness an overall spending increase of 7.2 percent in 2002 and global growth of 10 percent during 2003. |
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Procurement Outsourcing: A Primer
SupplyChainAccess - November 2002 |
| Aberdeen Perspective - A new Aberdeen Group Executive Viewpoint, You Will Outsource Procurement: Here's Why and How, reports the findings of our recent research into procurement outsourcing. This Perspective summarizes this research, highlighting the factors that are driving procurement outsourcing and strategies, as well as selecting and managing outsourcing relationships." |
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Outsourcing Offshore The Inside Story
Internet.com - November 2002 |
| Outsourcing has proven to be an effective strategy for many enterprises. In some cases, however, going a step further and taking an international approach can deliver even greater benefits." |
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IDC Study - Transformational Outsourcing Is Transforming Outsourcing
Outsourcing Journal - November 2002 |
| In the past, companies coping with change turned to outsourcing to cut costs. But this time it's different. Instead, companies "are viewing outsourcing in a whole new light - as a means of becoming more adaptable to rapidly changing business conditions." |
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Ten predictions to shake your world
ZDNet Tech Update - October 2002 |
| Gartner analysts took out their crystal balls and came up with a list of ten predictions that will impact enterprise businesses. The predictions cross over technology, economics, and social boundaries over that will morph during the next eight years. |
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Morgan Stanley's CIO Survey
Line56 - October 2002 |
| Morgan Stanley has released its CIO Survey Series for September 2002. |
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STUDY: Outsourcing Poised to Command Greater Portion of IT Budgets
EMarket - October 2002 |
| Outsourcing of all forms is poised to command a greater portion of corporate IT budgets as business and IT managers look to reduce costs and service providers offer improved efficiencies and better service, according to a new report by Aberdeen Group (www.aberdeen.com) |
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Leveraging India As The Preferred BPO Destination
IndiaInfoline.com - October, 2002 |
| This article intends to suggest a strategy for building and consolidating on the present position of India as the preferred BPO supplier. Herein the main countries offering competition to India have been studied in terms of their strengths and weaknesses in terms of BPO capabilities. Then the Indian environment with respect to BPO has been studied as to wherein the Govt. and the private players have taken steps in the recent past in the BPO sector. The article goes on to suggest further steps that need to be taken. |
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CIOs Turn Their Attention to BPO
Insurance and Technology Online - October, 2002 |
| Just when you thought you'd mastered the art of IT outsourcing, your CEO—impressed with how you've gained unprecedented efficiencies by cutting IT expenses—asks you about outsourcing business processes. But how much could a CIO possibly know about business functions such as payroll and human resources? Plenty—if, like most senior tech executives, you help solve business problems every day. And won't your CEO be impressed when you cut up to 30 percent of annual operating expenses for a higher service level than is now being achieved? |
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The Procurement Outsourcing Imperative
iSource - October 2002 |
| Technology advances are driving enterprises toward procurement outsourcing, and within five years companies that do not taking advantage of new opportunities to outsource underachieving areas of procurement will be at a competitive advantage, according to a new white paper from technology consultancy Aberdeen Group." |
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You Will Outsource Procurement: Here's Why and How
Aberdeen Group - October 2002 |
| This Aberdeen Group Executive Viewpoint examines the factors driving procurement outsourcing and provides a framework enterprises can use to determine which procurement activities to outsource and how to manage the performance of outsourcing relationships." |
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No beef with global grunt
Australian IT - October 2002 |
| There is much discussion of the concept of offshore business process outsourcing (BPO), and now its physical effect has started to appear in Australia. |
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The Shopping Binge
DataQuest - October 2002 |
| Software companies have identified M&As as a quick-fix method to ramp up operations. |
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Processing Claims
Dataquest - October 2002 |
| For Indian BPO vendors, there’s a new opportunity in claims processing which is set to become the next big wave. With newer offshoring contracts coming by, they are poised to fly. |
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Japan's IT Outsourcing Market to Value US$33.7 BLN in 2005
Yahoo! News - October 2002 |
| Japan's information technology outsourcing market is expected to grow at an annual average rate of 9.6 per cent... |
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ITES Industry Gets Itself a Multi-lingual Strategy
ZDnet - October 2002 |
| Foreign languages other than English would account for almost $570 million (upto 10 percent) of the total IT-enabled services (ITES) market by 2005, according to industry experts. |
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The BPO Question: To Specialise or Not
Times News Network - October 2002 |
| Although the BPO (Business Process Outsourcing) market is not mature enough for a detailed process specialisation by country yet, global research firm Gartner has said companies with a niche focus on a particular process or industry would be able to differentiate themselves in the long run. |
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Non-techie Countries to Call on India
ZDnet India - October 2002 |
| After the US and UK, it's the turn of countries traditionally not associated with IT or IT-enabled services (ITES) to actively seek collaboration with the Indian players. |
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More and More, It's Offshore
Line56 - October 2002 |
| Many models and practices exist for offshore outsourcing, but there are decisions to be made, not all about cost. |
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BPO In India Will Sustain 30% Growth
The Financial Express - October 2002 |
| George Colony is founder and chief executive officer of Forrester Research, the research and consulting firm which specializes in technology. On his first visit to India to mark one year of Forrester’s operations here, Mr Colony shared his views in an in-depth interview to eFE on outsource and offshore services, with Priya Srinivasan and Kavita Nair. |
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From Offshore to Mainstream
Business Standard - October 2002 |
| Today, mainstream is synonymous with the Indian offshore market. The rough feel is that India dominates 90 to 95 per cent of the market. The term offshore is really global delivery or global sourcing. Offshore is the first step in a sea change that is going to be witnessed in the way buyers buy IT services, in particular their outsourcing services. |
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Cashing in on Outsourcing Offshore
The Hindu - October 2002 |
| Hit by the double whammy of stagnant markets and declining margins, companies in the developed world are going all out for cost control to keep their noses above the water. A knee-jerk aspect of this is reduction in staff numbers but a longer term strategy is outsourcing of non-core goods and services. |
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Vietnam to Spend $4B on IT Development to 2010
IDG.net - October 2002 |
| Vietnam will invest $4 billion on building up its IT sector between now and 2010, a senior government official said Tuesday. |
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IDC Revises Expectations
VNUNET.com - October 2002 |
| Analyst firm IDC has reported that spending on consulting, systems integration and outsourcing is not meeting expectations, and this has caused it to downgrade its market growth predictions. |
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National Survey of Mid-Market Information Technology Decision-Makers Underscores Strong Demand to Connect CRM Across Their Businesses
Business Wire - October 2002 |
| DENVER, Oct 9, 2002 (BUSINESS WIRE) -- Results from a new national survey indicate that IT managers believe order fulfillment is key to excellent customer service, and that integrating customer relationship management across their critical business applications enables them to fill that need. |
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Indian IT-Services To Boom: Nasscom-McKinsey Report
Offshoredev - 2002 |
| A study conducted by National Association of Software and Service Companies (NASSCOM) and McKinsey forecasts more than US$ 57 billion in exports growth by 2008 for the IT Services and IT-Enabled Services Industry in India. |
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Russian Firms See ITES & BPO As Competitive Advantage
OffshoreDev.com - 2002 |
| As competition in the world offshore software development market gets tougher, advanced services such as IT Enhanced Services (ITES) and Business Process Outsourcing (BPO), create new opportunities for development. |
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Outsourcing To An Emerging Market: Vietnam
OffshoreDev.com - 2002 |
| This article is based on analysis and comment from IT Vietnam 2002: Outsourcing to an emerging market. |
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Business Process Outsourcing: A State of the Market Analysis
The Outsourcing Project - March 2002 |
| As the outsourcing market grows, a new range of services are being offered and in their wake a greater number of providers to supply them. But what’s driving the growth in the market? And which factors are holding it back? Lisa Stone and Rebecca Scholl discuss these issues and more in a market analysis of outsourcing. |
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Selecting Applications to Outsource
CIOL - March 2002 |
| Outsourcing drivers differ from company to company. So, if you have decided to outsource some of your IT functions and applications, how do you decide which one is appropriate? Here are a few suggestions that you could consider while selecting applications for outsourcing. |
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Issues to Consider in International Outsourcing Transactions
The Outsourcing Project - March 2002 |
| As businesses reach wider audiences across the globe and international offices follow, conflicts of interest can arise due to the different environments. So how can your company combat this decentralization? Outsourcing particular functions and processes can provide the necessary standardization. |
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Nasscom-McKinsey Study identifies models to renew IT growth
CIOL - February 2002 |
| New models for growth opportunities for Indian companies was presented by the Nasscom-McKinsey Study 2002. |
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Trends in offshore outsourcing
BusinessLine - February 2002 |
| THE software industry bore the brunt of the 2001 downturn, exacerbated by the September 11 attacks. But business fundamentals in the sector have improved, buoyed by positive GDP growth numbers for the US in the fourth quarter of calendar 2001. |
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